Jay Harvey

• Elevated performance across 4–5 engineering managers and their cross-functional product teams (20+ engineers), reaching the 75th percentile or higher in Cycle Time, Issues Resolved, and PR Reviews
• Designed and implemented a DORA Capabilities Assessment to drive DevOps maturity; adopted org-wide as a baseline for engineering coaching and growth
• Launched a weekly happiness poll to identify morale trends and proactively address team health; average scores consistently exceeded 4.0 out of 5
• Reduced non-incident escalations by 60% by co-developing a Severity Matrix and triage framework that aligned Support and Engineering on shared criteria

• Championed a team manager trial program for tech leads, enabling them to explore people leadership in a low-risk environment; improved performance feedback loops with ICs and helped clarify career path decisions
• Introduced the Epic Lead role to provide senior ICs with technical leadership experience and structured collaboration with EMs, PMs, and designers; scaled across all product teams as part of broader career development efforts
• Piloted sprint-based planning with a cross-functional product team, improving delivery forecasting and surfacing risks earlier; the model was later adopted across the org

• Led DevOps adoption across the team, increasing CI/CD automation from 0% to 65% and doubling test coverage from 40% to 80% in one quarter
• Integrated a feature flag management tool that enabled decoupled releases; later adopted org-wide
• Initiated the company's first use of SRE practices, defining, measuring, and monitoring Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to improve service reliability
• Raised team favorability rating by 10 points (to 90 out of 100) over six months, exceeding the company benchmark by 18 points

• Served as solution architect and team lead for the web browser and legacy desktop clients, guiding architectural decisions and cross-platform consistency
• Built a modern Progressive Web App (PWA) to replace legacy desktop clients, improving maintainability and cross-platform performance
• Reviewed feature proposals for technical feasibility and shaped architectural direction across teams

• Led the development of a shared JavaScript UI component library to standardize design and behavior across web, smart TV, and set-top box platforms
• Oversaw optimization and compatibility for lower-end devices, extending platform support to legacy and performance-constrained environments
• Directed the ongoing maintenance and evolution of Chromium-based desktop clients, balancing legacy support with forward-looking improvements

• Built native Mac and Windows clients using web technologies wrapped in Chromium, enabling cross-platform desktop consistency
• Developed a lightweight, dependency-free JavaScript app for Samsung TVs and DVD players, optimized for low-performance devices
• Created reusable streaming UI components using HTML5, CSS, and JavaScript to support a wide range of embedded and web platforms

Patent

Spot Award